Hasan Syed's 2013 experience with British Airways perfectly illustrates how good UX can coexist with terrible CX.
Read more
https://lttr.ai/AphTf
#CustomerExperience #UserExperience #Podcasts

Hasan Syed's 2013 experience with British Airways perfectly illustrates how good UX can coexist with terrible CX.
Read more
https://lttr.ai/AphTf
#CustomerExperience #UserExperience #Podcasts
